+

MedRespond Technology Expands into Regulatory Communication

logo

MedRespond and Decision Partners are pleased to announce the launch of their science-­based Interactive Decision Support TechnologyTM (IDST™) ­­ — the groundbreaking stakeholder engagement tool developed to enable Enersource Hydro Mississauga to get customer input into its Long Term Plan. You can follow www.electricitydialogue.ca by signing in as a guest.

IDST™ integrates MedRespond’s Synthetic Interview™ technology with Decision Partner’s Mental Modeling Technology™. The web-based IDST™ lets Enersource engage on-line with a broad range of residential and non-residential customers through a combination of streaming video and natural language processing that mimics an actual conversation. Customers converse with Enersource leaders about the company’s Long Term Plan (Distribution System Plan) and Enersource leaders can listen and respond to customer questions and comments in an online, virtual customer engagement environment – all in real time.MedRespond and Decision Partners are pleased to announce the launch of their science-­based Interactive Decision Support TechnologyTM (IDST™) ­­ — the groundbreaking stakeholder engagement tool developed to enable Enersource Hydro Mississauga to get customer input into its Long Term Plan. You can follow www.electricitydialogue.ca by signing in as a guest.

The site content is built on the mental models research Decision Partners conducted with Enersource’s residential, commercial and large-use customers. Decision Partners learned that most customers don’t understand the electricity system, the role of a distribution company, or what is required to ensure safe, reliable electricity.  MedRespond used this research to create an online Synthetic Interview to help address this gap, while also enabling customers to provide input on various components of the Long Term Plan or other related topics of interest to them. A short video explaining the electricity system – generation, transmission and distribution – in simple, understandable terms is the first component.

We congratulate our client team at Enersource for their commitment to customer engagement and for being the first company worldwide to launch a full scale application of IDST™.  And we thank the team for their support in developing the script and shooting the video.

Explore the site for yourself at www.electricitydialogue.ca. Please use Guest postal code A1A1A1.
We look forward to hearing your comments!
Virginia Pribanic, President

For more information on our work with Enersource or applications of IDST™, please get in touch:
Call Virginia Pribanic at 1-412-488-7000 or email us at sales@medrespond.com

About Enersource, Decision Partners and MedRespond

MedRespond is the leading innovator in scalable coaching solutions to drive behavioral change.    MedRespond’s solutions engage, empower and educate on critical issues affecting personal health, wealth and public policy. www.medrespond.com

Decision Partners is an international team of management professionals and scientists, and the only commercial provider, worldwide, of Mental Modeling Technology™, a unique evidence-based, science-informed management process for developing programs – policies, strategies and communications – for belief and behavior change. The technology comprises integrated methods and tools on a software platform. www.decisionpartners.com

Enersource has been delivering safe, reliable energy to Mississauga since 1917. The company currently serves almost 200,000 customers across Mississauga, supporting them with one of the lowest service interruption rates in Canada.  www.enersource.com

---------------------------------------------------------------------------------------------------------------------------------------------------------------------